Support FAQ：修订间差异
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# This could be due to sound device issues. '''See: [[#Crash due to sound issues]]''' | # This could be due to sound device issues. '''See: [[#Crash due to sound issues]]''' | ||
#: <br> | #: <br> | ||
# If the issue is still not resolved, make | # If the issue is still not resolved, backup your Save folder and any other files you want to keep (you can just make a copy of the entire Diablo II folder) and then perform a clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists. See the '''[[#How-to install Project Diablo 2]]''' guide. | ||
#* ''' | #* '''Again, make sure to backup anything you may want to keep (save files, loot filters, etc). Please read and follow the instructions closely.''' | ||
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel. | #* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel. | ||
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== CD-ROM drive error == | == CD-ROM drive error == | ||
This is due to Windows Security | This is due to Anti-virus, Windows Security, Compatibility Mode or a corrupt install -- or a combination of them. The guides below include the various exceptions and overrides that typically correct the issue. | ||
# '''See: [[#How-to run the game with different compatibility settings]]''' | # '''See: [[#How-to run the game with different compatibility settings]]''' | ||
# '''See: [[#How-to create an exception in Windows Security/Defender]]''' | # '''See: [[#How-to create an exception in Windows Security/Defender]]''' | ||
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# '''See: [[#Crash when joining games but able to create them]]''' | # '''See: [[#Crash when joining games but able to create them]]''' | ||
# '''See: [[#How-to install Project Diablo 2]]''' | # '''See: [[#How-to install Project Diablo 2]]''' | ||
== Unable to enter game, generic bad file/inventory data == | == Unable to enter game, generic bad file/inventory data == | ||
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== Strange graphics when moving with Motion Prediction enabled == | == Strange graphics when moving with Motion Prediction enabled == | ||
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High | # In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High | ||
# Also try turning Perspective Off in the same options menu | # Also try turning Perspective Off in the same options menu | ||
== Strange color shifts == | == Strange color shifts == | ||
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# '''Also see: [[#Poor performance with 3dfx graphics mode]]''' | # '''Also see: [[#Poor performance with 3dfx graphics mode]]''' | ||
{| class=" | {| class="non-table mw-collapsible mw-collapsed" | ||
|+ '''For Nvidia GPUs -->>''' | |+ '''For Nvidia GPUs -->>''' | ||
|- | |- | ||
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# Save the changes. | # Save the changes. | ||
|} | |} | ||
{| class=" | {| class="non-table mw-collapsible mw-collapsed" | ||
|+ '''For AMD GPUs -->>''' | |+ '''For AMD GPUs -->>''' | ||
|- | |- | ||
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# Follow this guide: https://www.amd.com/en/support/kb/faq/dh-017 | # Follow this guide: https://www.amd.com/en/support/kb/faq/dh-017 | ||
|} | |} | ||
{| class=" | {| class="non-table mw-collapsible mw-collapsed" | ||
|+ '''Other GPU and/or Windows 10/11 Graphics Settings -->>''' | |+ '''Other GPU and/or Windows 10/11 Graphics Settings -->>''' | ||
|- | |- | ||
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#: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]] | #: [[File:WindowsGraphicsSettings.png|Windows Graphics Settings]] | ||
#: <br> | #: <br> | ||
# | #: [[File:WindowsGraphicsSettings_Browse.png|Windows Graphics Settings - Browse]] | ||
#: <br> | #: <br> | ||
#: [[File: | # Click '''Diablo II''' in the '''app list''' and then the '''Options''' button. Make sure the path is to the correct '''Game.exe''' in the '''ProjectD2''' folder. | ||
#: <br> | |||
#: [[File:WindowsGraphicsSettings_AppOptions.png|Windows Graphics Settings - App Options]] | |||
#: <br> | #: <br> | ||
# Select the '''High Performance''' option which should list your dedicated GPU | # Select the '''High Performance''' option which should list your dedicated GPU | ||
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#: <br> | #: <br> | ||
|} | |} | ||
== Poor performance with 3dfx graphics mode == | == Poor performance with 3dfx graphics mode == | ||
# If you | # If you only have an integrated or very old video card, you may have to switch to ddraw in the Launcher Options | ||
# If you have hybrid (integrated + dedicated) graphics see: '''[[#Poor performance with hybrid graphics]]''' | # If you have hybrid (integrated + dedicated) graphics see: '''[[#Poor performance with hybrid graphics]]''' | ||
#* '''Also try the "Other Graphics" option in the link above even if you don't have hybrid graphics''' or an Nvidia/AMD card. | #* '''Also try the "Other Graphics" option in the link above even if you don't have hybrid graphics''' or an Nvidia/AMD card. Sometimes Windows will override the driver settings. | ||
# Try the following settings in the 3dfx menu (ctrl+o): | # Even on high-end setups, uncapped or "ultra" settings can cause inconsistent performance which can lead to stuttering or more desync. Try the following settings in the 3dfx menu (ctrl+o): | ||
#* FXAA off | #* FXAA off | ||
#* V-Sync off | #* V-Sync off | ||
#* Max FPS = 60 | #* Max FPS = 60 | ||
#* Shader = | #* Shader = Bilinear (1-pass) or XBRZ-Freescale (1-pass) -- or any other 1-pass shader. | ||
# Change the power settings in the OS/video drivers to High/Max Performance | # Change the power settings in the OS/video drivers to High/Max Performance | ||
# Try adjusting other in-game or gpu software settings. | # Try adjusting other in-game or gpu software settings. | ||
# Update your video card drivers | # Update your video card drivers | ||
# If you are unable to resolve the issue, you may have | # If you are unable to resolve the issue, you may have something else on your system affecting the game's performance such as an OSD (on screen display) or audio software or anything else really. | ||
# You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel. | # You can also ask on Discord in the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel. | ||
== Slow mouse movement with 3dfx graphics enabled == | == Slow mouse movement with 3dfx graphics enabled == | ||
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* If you are having trouble with selecting an English installer on Blizzard's download page, below are direct links to the Downloaders from Blizzard's website: | * If you are having trouble with selecting an English installer on Blizzard's download page, below are direct links to the Downloaders from Blizzard's website: | ||
: '''English US (enUS) installer''' | |||
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN''' | :: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enUS&os=WIN''' | ||
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN''' | :: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enUS&os=WIN''' | ||
: '''English EU (enGB) installer''' | |||
:: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN''' | :: '''https://us.battle.net/download/getLegacy?product=D2DV&locale=enGB&os=WIN''' | ||
:: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN''' | :: '''https://us.battle.net/download/getLegacy?product=D2XP&locale=enGB&os=WIN''' | ||
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# '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' | # '''Optional:''' Set the game to run in compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' | ||
# Run the PD2 Launcher and press Play to automatically install any updates and launch the game. | # Run the PD2 Launcher and press Play to automatically install any updates and launch the game. | ||
== How-to install Project Diablo 2 on Linux using Lutris == | == How-to install Project Diablo 2 on Linux using Lutris == | ||
'''PREREQUISITES:''' | '''PREREQUISITES:''' | ||
* Blizzard Installers: '''See: [[#How-to install Project Diablo 2]]''' | |||
* Lutris installed | * Lutris installed | ||
* Wine installed | * Wine installed | ||
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Below are guides from Microsoft on how to create an exception. A '''folder''' exception for the entire '''Diablo II''' folder should be created to avoid certain issues. | Below are guides from Microsoft on how to create an exception. A '''folder''' exception for the entire '''Diablo II''' folder should be created to avoid certain issues. | ||
#: https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26 | #: '''Windows 10:''' https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_10 | ||
#: https://support.microsoft.com/en-us/windows/ | #: '''Windows 11:''' https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-811816c0-4dfd-af4a-47e4-c301afe13b26#ID0EBF=Windows_11 | ||
#: <br> | #: <br> | ||
# '''If you are using a different anti-virus or firewall solution, you will need to look through the settings or find other documentation for creating any exceptions.''' | # '''If you are using a different anti-virus or firewall solution, you will need to look through the settings or find other documentation for creating any exceptions if the links below do not help.''' | ||
#* '''AVG:''' https://support.avg.com/SupportArticleView?l=en&urlname=avg-antivirus-scan-exclusions | |||
#* '''BitDefender:''' https://www.bitdefender.com/consumer/support/answer/13427/ | |||
#* '''ESET:''' https://support.eset.com/en/kb2769-exclude-files-or-folders-from-scanning-in-eset-windows-home-products | |||
#* '''Kaspersky:''' https://support.kaspersky.com/help/Kaspersky/Win21.5/en-US/227390.htm | |||
#* '''McAfee:''' https://www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS102056 | |||
#** '''** IMPORTANT NOTE **''' Some versions of McAfee will remove your exception anytime an excluded file is updated. You may need to add this exception again anytime PD2 is updated. | |||
#* '''Norton:''' https://support.norton.com/sp/en/us/home/current/solutions/v3672136 | |||
#* '''Sophos:''' https://support.home.sophos.com/hc/en-us/articles/115005499966-Setting-Scan-Exceptions | |||
#: <br> | #: <br> | ||
# Again, make sure to create the exception for the entire folder, not just one file. | # Again, if possible, make sure to create the exception for the entire folder, not just one file. | ||
== How-to run the game with different compatibility settings == | == How-to run the game with different compatibility settings == | ||
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== Empty list of loot filters in launcher == | == Empty list of loot filters in launcher == | ||
# If you've been changing filters frequently in a short period of time, you may have reached [https://docs.github.com/en/rest/using-the-rest-api/rate-limits-for-the-rest-api?apiVersion=2022-11-28#primary-rate-limit-for-unauthenticated-users GitHub's hourly request limit]. Try again later. | |||
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings. | |||
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers''' | |||
# See: '''[[#Problems with the PD2 Launcher]] | # See: '''[[#Problems with the PD2 Launcher]] | ||
# If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. | # If you are unable to resolve the issue, you can manually download a filter you like from [[Item_Filtering|Item Filtering]] and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. | ||
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## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added | ## From the Launcher, you can select '''local''' in the '''Item Filter Profiles''' and you should see and be able to select the local copies of any filters you've added | ||
## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually. | ## '''Reminder:''' local filters will not automatically update when you press Play on the launcher, you will have to update them manually. | ||
= Battle.net & other Network issues = | = Battle.net & other Network issues = | ||
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Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed. | Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed. | ||
The realm server still | The realm server still has your character and stash tagged as in a game because the crashing server could not log you out. The realm will not allow the character/stash into a "second" game at the same time. Because the shared stash is used by all characters in a "mode" (HC Ladder | SC Ladder | HC Non-ladder | SC Non-ladder), any characters within the same mode may also experience the FTJ issue. | ||
The only fix is to wait for the game server to complete its scheduled restart and report that you are not logged into it. There's no way to check when this is going to happen, but a general estimate can be based on the time the server said it had left when you created your game. | |||
== Unable to connect to Battle.net == | == Unable to connect to Battle.net == | ||