Support FAQ：修订间差异
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无编辑摘要
（创建页面，内容为“== Failed to join game == Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed. The realm server still thinks your character is in-game because the game server did not report you leaving the game since it crashed. Therefore, the realm doesn't let your character into another game. While rare, this does unfortunately happen and the only fix is to wait for the…”） |
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== | == Stash tabs not working == | ||
# Close out of the game and launcher. | |||
# Delete the bh.dll file in the ProjectD2 folder. | |||
# Run the launcher and press Play. | |||
# Make sure you have an exception made in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]''' | |||
== Crash when changing acts == | |||
Remove the -ns (no sound) argument from your game shortcut. | Remove the -ns (no sound) argument from your game shortcut. | ||
== Crashes when joining games == | |||
# Make sure you have an exception in Defender. '''See: [[#How-to create an exception in Windows Security/Defender]]''' | |||
# Try compatibility mode. '''See: [[#How-to run the game with different compatibility settings]]''' | |||
# Your installation may be corrupt and you'll need to reinstall. '''See: [[#How-to install Project Diablo 2]]''' | |||
== Crash when looking at skills == | |||
You more than likely used a non-english installer for Diablo II. You will need to download the English installers for Diablo II and the Lord of Destruction expansion and then reinstall everything including the PD2 Launcher. '''See: [[#How-to install Project Diablo 2]]''' for links and information on downloading the proper installer. | |||
== Crash when looking at items == | |||
# The loot filter you are using likely has an error in it, try a different one to see if it still happens. | |||
# It is also possible you are using a non-english version of the game. '''See: [[#Crash when looking at skills]]''' | |||
== Crash/error when viewing the Item menu in the in-game Settings screen == | |||
This happens when you disable your loot filter and your Filter level is set to anything but 1. Manually setting it back to 1 fixes it and you should be able to interact with the menu again. After you load your filter again you can set the level back to what it was. | |||
# Close out of Diablo II and the Launcher. | |||
# Go to into the ProjectD2 directory and open "ProjectDiablo.cfg" in notepad or another text editor. | |||
# Look for the line beginning with "Filter Level:" and set it to "Filter Level: 1" | |||
== You have music/ambient sound but no other game sounds == | == You have music/ambient sound but no other game sounds == | ||
# Try changing your surround sound settings on your sound card. | # Try changing your surround sound settings on your sound card. | ||
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# If you have tried using any Glide wrappers (such as Sven's) there may be an issue with the installation or configuration. Try adjusting the configuration or removing it. | # If you have tried using any Glide wrappers (such as Sven's) there may be an issue with the installation or configuration. Try adjusting the configuration or removing it. | ||
# Try changing loot filters -- this is harder to test unless you can consistently reproduce the error. | # Try changing loot filters -- this is harder to test unless you can consistently reproduce the error. | ||
# Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[# | # Your installation may be corrupt. Reinstall everything (Diablo II and the launcher) and make sure you have an exception created. '''See: [[#How-to install Project Diablo 2]]''' | ||
# If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit. | # If it happens during Rathma or other specific encounters, use the '''[https://discord.com/channels/701658302085595158/802993961827696640 #create-ticket]''' channel on Discord to report the issue. The ticket will have information about logs you can submit. | ||
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# Reboot your computer. | # Reboot your computer. | ||
# If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. | # If you are unable to resolve the issue, you can manually download a filter and place it in the ProjectD2 folder. The file must be named loot.filter or you can replace the default.filter with yours. | ||
== Offline characters missing after playing Diablo 2 Resurrected == | |||
# Locate the D2R save game location. | |||
## '''%USERPROFILE%\Saved Games\Diablo II Resurrected''' is the default location | |||
## If nothing is there, the saves are either gone forever or you may have a different save location. | |||
## You can try searching your computer for <charname>.d2s | |||
# If you are able to locate them, now locate the Diablo II save location. | |||
## The normal location should be in the '''Save''' folder where you installed Diablo II, not the ProjectD2 folder and not the D2R folder. | |||
##: You can also look in: | |||
### '''%USERPROFILE%\Saved Games\Diablo II''' | |||
### '''%USERPROFILE%\Documents\Saved Games\Diablo II''' | |||
### '''%USERPROFILE%\Documents\My Games\Diablo II''' | |||
### If you are still unsure, create a new test character and look in those locations, you should see a <charname>.d2s file | |||
# Once you are able to locate the save files (including _LOD_SharedStashSave if you use PlugY) copy or move them back to the original Save folder. | |||
# Open up the game to see if they are restored. If D2R modified the files in any way, the characters are likely unrecoverable. | |||
# Make regular backups of your stuff. | |||
== Choppy FPS while playing online or offline == | == Choppy FPS while playing online or offline == | ||
# Reboot | |||
# If the Launcher Option for Show Window Borders is enabled, try turning it off. | # If the Launcher Option for Show Window Borders is enabled, try turning it off. | ||
# | # Reset the settings by closing out of the game and launcher and delete the '''ddraw.ini''' file in the '''ProjectD2''' folder. | ||
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== Can’t click on in-game Settings button == | == Can’t click on in-game Settings button == | ||
Make sure you are using CTRL+Click and not just regular clicking. | Make sure you are using CTRL+Click and not just regular clicking. | ||
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== | == How-to install Project Diablo 2 == | ||
See: '''[https://discord.com/channels/701658302085595158/773733255811039273 #how-to-install]''' channel on Discord. | See: '''[https://discord.com/channels/701658302085595158/773733255811039273 #how-to-install]''' channel on Discord. | ||
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== | == How-to install PlugY == | ||
# '''Read First:''' https://github.com/BetweenWalls/PD2-Singleplayer | |||
# Video installation guide: https://streamable.com/yhjhvs | |||
# You can also look in the '''[https://discord.com/channels/701658302085595158/773733255811039273 #how-to-install]''' channel on Discord | |||
# Try steps 1 and 2 again | |||