Support FAQ:修订间差异

添加560字节 、​ 2024年7月1日 (星期一)
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# This could be due to sound device issues.  '''See: [[#Crash due to sound issues]]'''
# This could be due to sound device issues.  '''See: [[#Crash due to sound issues]]'''
#: <br>
#: <br>
# If the issue is still not resolved, make sure you did not skip or perform a step incorrectly.  You can try keeping or reverting any of the above changes, clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists.  See the '''[[#How-to install Project Diablo 2]]''' guide.
# If the issue is still not resolved, backup your Save folder and any other files you want to keep (you can just make a copy of the entire Diablo II folder) and then perform a clean reinstall (properly uninstall Diablo 2 and any PD2 Launchers), and delete the Diablo II folder if it still exists.  See the '''[[#How-to install Project Diablo 2]]''' guide.
#* '''Make sure to backup anything you may want to keep (save files, loot filters, etc).  Please read and follow the instructions closely.'''
#* '''Again, make sure to backup anything you may want to keep (save files, loot filters, etc).  Please read and follow the instructions closely.'''
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.
#* If you have any questions, please ask on Discord in the the '''[https://discord.com/channels/701658302085595158/770081262982529064 #tech-support]''' channel.


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== Strange graphics when moving with Motion Prediction enabled ==
== Strange graphics when moving with Motion Prediction enabled ==
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to High
# In the Diablo 2 in-game Video Options (ESC Menu), change the Lighting Quality to Medium or High
# Also try turning Perspective Off in the same options menu
# Also try turning Perspective Off in the same options menu


== Strange color shifts ==
== Strange color shifts ==
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== Empty list of loot filters in launcher ==
== Empty list of loot filters in launcher ==
# If you've been changing filters frequently in a short period of time, you may have reached [https://docs.github.com/en/rest/using-the-rest-api/rate-limits-for-the-rest-api?apiVersion=2022-11-28#primary-rate-limit-for-unauthenticated-users GitHub's hourly request limit]. Try again later.
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
# Make sure TLS 1.2 is enabled in the Windows Internet Options / Browser settings.
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
#* '''See: https://knowledge.digicert.com/general-information/enabling-tls-1-1-and-tls-1-2-on-web-browsers'''
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Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed.  
Try creating games on different game servers. If you continue to receive the same error then it is likely that the game server you were originally in crashed.  


The realm server still thinks your character is in-game because the game server did not report you leaving the game since it crashed. Therefore, the realm doesn't let your character into another game.  
The realm server still has your character and stash tagged as in a game because the crashing server could not log you out. The realm will not allow the character/stash into a "second" game at the same time. Because the shared stash is used by all characters in a "mode" (HC Ladder | SC Ladder | HC Non-ladder | SC Non-ladder), any characters within the same mode may also experience the FTJ issue.
 
While rare, this does unfortunately happen and the only fix is to wait for the game server to restart and let your character out of the void.  This can take anywhere from a few minutes to a few hours depending on when the server restarts.
 


The only fix is to wait for the game server to complete its scheduled restart and report that you are not logged into it. There's no way to check when this is going to happen, but a general estimate can be based on the time the server said it had left when you created your game.


== Unable to connect to Battle.net ==
== Unable to connect to Battle.net ==